Frequently Asked Questions
Everything you need to know about your Cole Haan experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. We also offer expedited and overnight shipping options for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with tags attached.
How do I care for my leather shoes?
To maintain the longevity of your leather footwear, we recommend regular cleaning with a soft cloth, using high-quality leather conditioner, and avoiding prolonged exposure to moisture or direct heat.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.